Customer Success & Support Specialist

Paystack is seeking a Customer Success & Support Specialist to provide exceptional support to thousands of fast-growing businesses across Africa and globally. Key Responsibilities: • Deliver prompt, empathetic, and comprehensive support to merchants via chat, email, and scheduled calls. • Diagnose payment integrations, API queries, and settlement issues. • Collaborate with product and engineering teams to identify recurring bugs and advocate for merchant experience improvements. • Create knowledge base guides and documentation for new features.

• 2+ years in customer success, tech support, or fintech operations. • Clear verbal and written English communication skills. • Strong problem-solving aptitude and patience. • Familiarity with online payments in Nigeria and Africa is an advantage.